George A. Spiva Library

Phone Service: The George A. Spiva Library offers help, via telephone, to all current MSSU students, faculty, and staff. Those wishing to receive assistance or information about library policies and services or answers to brief, factual questions are encouraged to call:

Reference Desk: 417-625-9342

E-Mail Service: The George A. Spiva Library offers an electronic reference service that enables those with an active e-mail account to ask simple, short-answer questions without leaving their home or office by sending your request to:

LibrRef@mssu.edu

For instant answers to commonly asked questions concerning George A. Spiva Library, please refer to the library s Frequently Asked Questions page.

E-Mail Service Policies and Guidelines

The Ask a Librarian electronic reference service is available to anyone with a valid e-mail account.

However, in responding to questions, first priority will be given to MSSU faculty, staff and students.

Every attempt will be made to respond to questions with 24-48 hours, excluding weekends and MSSU holidays. Response time is always related to the complexity of the question. In some cases we may ask for more information or question clarification before a proper response will be given.

Complex questions and questions involving extensive research are beyond the scope of this service. If a question requires more in-depth research, we encourage you to come to the library where we can assist you. Examples of appropriate questions include:

Does the library receive Sports Illustrated magazine?
How do I search the catalog to locate a book?
Can you tell me how to begin looking for information about gun control laws?

You MAY NOT request materials, place holds, renewals
or Interlibrary Loans through this service.

For assistance with these services contact Circulation:

Phone: 417-625-9362

Email: LibrCirc@mssu.edu