Human Resources

Job Descriptions 

 

 

Director of Assessment and Institutional Research

General Statement of Job

The Director of Assessment and Institutional Research reports to the Vice President for Academic Affairs and is responsible for providing leadership in the design, development, coordination, implementation and evaluation of institutional and organizational effectiveness, research, strategic, tactical and operational planning,  assessment, accreditation, and student learning outcomes.  Other duties may be assigned. 

Specific Duties and Responsibilities

Center Coordination

  • Responsible for day-to-day management of all aspects of the Center for Assessment and Institutional Research.
  • Responsible for planning and implementing overall goals, objectives and tasks.
  • Responsible for hiring, supervising and directing all staff, including organization, professional development and assessment of performance.
  • Responsible for the departmental budget, financial management and expenditures.
  • Responsible for coordinating the collaboration between departmental staff and constituencies across the University to maintain a culture that provides accurate and timely information to decision makers and external agencies.
  • Responsible for the integration of institutional research and assessment.

Assessment

  • Work closely with the Vice President for Academic Affairs and the Assessment Advisory Committee to plan for and develop policy to carry out the assessment program, to relate assessment results to services and curriculum development and to implement such plans effectively.
  • Develop, implement and coordinate processes for the overall program of assessment of student learning outcomes for the University. This is to include, but not be limited to the administration of the assessment of academic outcomes of general education at various and appropriate levels, and assisting the various departments with the assessment of their academic programs. Student support and development outcomes assessment are also included.
  • Coordinate student surveys at various levels as deemed necessary for the assessment program. Carry out special assessment projects in conjunction with efforts of the Missouri Department of Higher Education.
  • Provide routine and ad hoc reports regarding assessment of student learning outcomes for the Assessment Committee, departments, schools, central administration as well as state and federal agencies as requested.
  • Interpret and implement initiatives mandated by the Missouri Department of Higher Education and provide feedback to the state regarding these initiatives in cooperation with central administration.
  • Serve as liaison for the University to Missouri Department of Higher Education and to the Missouri Assessment Consortium on assessment issues.
  • Assure completion of federal reporting requirements (IPEDS), University data collection requests (comparative institutions, student satisfaction survey, etc.), and external guidebook surveys (common data set).
  • Develop reports that assist campus leadership in the formulation of plans, analysis of trends, and the understanding of outcomes as well as contribute to the strategic planning, evaluation, and development of institutional policy.
  • Compiles, analyzes, and disseminates quantitative data on facets of the college and related educational issues, including areas such as institutional characteristics, enrollments, student retention, student transfer activities, enrollment projections, grades, other student performance indicators and fiscal affairs.
  • Develop, coordinate, and maintain an annual calendar of institutional planning activities and requirements.
  • Provide analytic support and expertise in research design and methods, surveys, data processing and data presentation to the campus for the improvement of academic and administrative processes and programs.
  • Supervise the creation, administration, and reporting of institutional surveys, evaluations, and assessments, such as, CSI, NSSE, SSI, freshman assessment, senior assessment, graduate, and employer surveys.
  • Work closely with the VPAA, VPSA, VPBA to develop analyses that assist in the preparation of campus planning activities, such as program planning, enrollment management, and long-range strategic planning.

Institutional Research

  • Oversee and coordinate analytical activities as well as preparation and coordination of reports from the University to external agencies. This is to include federal and state reports, data for campus-based Program Review, Performance Indicators Reports, surveys to higher education information publishers, and other reports as required by central administration and Missouri Department of Higher Education, accrediting agencies and other entities.
  • Oversee, develop and implement best practices for institutional research and gathering of standard institutional data to facilitate decision making.
  • Maintain a comprehensive institutional research resource center and data archives.
  • Serve as liaison for the University to Missouri Department of Higher Education on data issues.
  • Provide leadership in reporting structures such as Fact books and Dashboards.
  • Develop protocols for data integrity.
  • Provide leadership for survey research.
  • Compile and submit data for the University’s IPEDS reports, including but not limited to the Institutional Characteristics, Completions, and Fall Enrollment reports.
  • Develops and coordinates university-wide systems of academic and service area program reviews; provides orientation and support to departments in designing program reviews; and delivers monitoring reports to appropriate campus administrators.
  • Develop, coordinate and publish annual data fact book.
  • Provide expert consultation to University personnel on research methodology, data management, and data analysis and interpretation.
  • Assist in the development of an institutional data mining tool. Define, categorize, summarize, verify data used. Recognize and resolve data inconsistencies.
  • Apply research and evaluation methodologies in support of institutional effectiveness measures and other internal accountability, retention, marketing or decision-support projects.

Education, Experience, and Licenses

 Qualifications

  • A master’s degree in institutional research, higher education, statistics or research-oriented field is required.  Doctorate is preferred.  Knowledge of higher education, accreditation requirements, research methods, assessment and continuous improvement processes is also required.
  • A valid driver’s license and the ability to meet University insurance requirements for driving university owned or leased vehicles.

Knowledge, Skills, and Abilities

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires high level of confidentiality and compliance with the Family Educational Rights and Privacy Act (FERPA).
  • Able to demonstrate the ability to analyze and interpret data and exhibit strong verbal, written and graphic skills. Expertise with relational databases, student information systems, Microsoft Office Suite and SPSS is also required as well as translating quantitative and qualitative data into meaningful reports.
  • Strong organizational skills, including the ability to collect, organize and analyze data, prioritize projects, work collaboratively and pay close attention to detail.
  • Knowledge of local, state and national higher education issues; academic and student development programs; curriculum development; current trends and issues relating to federal and state reporting; accreditation requirements; current and innovative practices in the development and assessment of institutional effectiveness and student learning outcomes.
  • Knowledge of current theory and practice in institutional research; the development of assessment tools and methods of measurement; research design; and data management.
  • Ability to present complex material orally and in writing.
  • Excellent interpersonal, collaborative, communication, and computer skills, with the ability to engage, challenge, and lead a wide diversity of faculty and staff.
  • Strong teamwork skills, high level of energy, and ability to work independently.
  • Demonstrated ability to collect, analyze, and assess data related to student enrollment, student Success, student learning outcomes, and program effectiveness.
  • Demonstrated success in managing staff and budgets.
  • Critical thinking and complex problem solving; technical comprehension of rules and methods.
  • Perform professional or managerial work including advanced data analysis and synthesis.

 Physical Demands/Work Environment

 The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to use a computer keyboard; and talks or hear including the use of a telephone. The employee is frequently required to stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The noise level in the office work environment is usually moderate with frequent occasions of multiple conversations in process.

Regular office hours as determined by University policy, plus frequent weekend and evening hours.  Is expected to be highly accessible and visible on campus.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

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Admissions Counselor

General Statement of Job

The Admissions Counselor plans, initiates, executes and evaluates programs for recruitment and admission of students. This position provides guidance and approval for students seeking admissions into the University. 

Specific Duties and Responsibilities

Essential Duties:

  • Travels by automobile to high schools to meet with prospective students, parents and counselors.
  • Represents Missouri Southern State University (MSSU) at college day and night fairs.
  • Responsible for managing the university’s undergraduate student recruitment efforts in an assigned territory and other areas as designated, by using Talisma and other university software
  • Helps organize, set-up and participate in receptions and special events designed to attract new students.
  • Makes contact by telephone, e-mail and in person with potential students each week throughout the recruitment cycle.
  • Collaborates with other campus departments and offices with recruiting activities.
  • Provides report and tracking of recruiting activities to the Asst. Director.
  • Conducts interviews and tours of campus for prospective students.
  • Assists with the evaluation of transcripts.
  • Assists students with academic, financial aid and enrollment questions.
  • Advises students concerning degree requirements.
  • Assists the Admissions Office with daily duties related to recruitment and admission of all categories of students.
  • Assists with the budget process.
  • Serves on university committees as designated.
  • Performs other related duties as required.

Education, Experience, and Licenses

Bachelor's degree from an accredited four-year college or university required. 

One year related experience in higher education preferred.

Must have valid Driver's License and ability to meet insurance requirements for driving University vehicles.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read, analyze, and interpret the most complex documents. 
  • Ability to respond effectively to the most sensitive inquiries or complaints. 
  • Ability to write speeches and articles using original or innovative techniques or style. 
  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, students, faculty, staff, members of the public, and/or Board of Governors. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to travel extensively including overnight travel. 
  • Ability to effectively use the Internet as a research tool. 
  • Must have proven excellent public speaking skills.
  • Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
  • Requires the ability to use computers for data entry.
  • Requires the ability to use computers for word processing and/or accounting purposes.
  • Requires the ability to make recommendations that impact the budget.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear including the use of the telephone. The employee frequently is required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel including the use of a computer keyboard; reach with hands and arms; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

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Admissions Counselor and Publications Coordinator

 

General Statement of Job

The Admissions Counselor and Publications Coordinator plans, initiates, executes and evaluates programs for recruitment and admission of students. This position provides guidance and approval for students seeking admissions into the University.  This position coordinates, with University Relations and Marketing Department regarding all recruitment publications.  In addition, this position coordinates the Tele-counseling program.

Specific Duties and Responsibilities

 

Essential Duties:

  • Travels by automobile to high schools to meet with prospective students, parents and counselors.
  • Represents Missouri Southern State University (MSSU) at college day and night fairs.
  • Works cooperatively with University Relations and Marketing to develop all recruitment publications and maintain inventory.
  • Helps organize, set-up and participate in receptions and special events designed to attract new students.
  • Manages assigned recruitment territory by using computer databases of student records.
  • Makes contact with potential students each week throughout the recruitment cycle.
  • Conducts interviews and tours of campus for prospective students.
  • Assists with the evaluation of transcripts.
  • Assists students with academic questions.
  • Advises students concerning degree requirements.
  • Assists the Admissions Office with daily duties related to recruitment and admission of all categories of students.
  • Assists with the budget process.
  • Serves on university committees as designated.
  • Performs other related duties as required.

Education, Experience, and Licenses

Bachelor's degree from an accredited four-year college or university required.  Degree in Marketing or Public Relations preferred.

One year related experience in higher education and/or marketing or public relations preferred.

Must have valid Driver's License and ability to meet insurance requirements for driving University vehicles.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read, analyze, and interpret the most complex documents. 
  • Ability to respond effectively to the most sensitive inquiries or complaints. 
  • Ability to write speeches and articles using original or innovative techniques or style. 
  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, students, faculty, staff, members of the public, and/or Board of Governors. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to travel extensively including overnight travel. 
  • Ability to effectively use the Internet as a research tool. 
  • Must have proven excellent public speaking skills.
  • Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
  • Requires the ability to use computers for data entry.
  • Requires the ability to use computers for word processing and/or accounting purposes.
  • Requires the ability to make recommendations that impact the budget.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear including the use of the telephone. The employee frequently is required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel including the use of a computer keyboard; reach with hands and arms; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

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Records Assistant 

SUMMARY

Performs Registrar Office staff functions including customer service for students, faculty, and staff at the front counter and by phone.  The position is responsible for the supervision of student employees and performs the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Supervises student employees for the office.  Responsible for assigning daily work projects and approval of timesheets. 
  • Performs front counter customer service functions.
  • Enters single withdrawals, change of address, and change of majors, and enrollment requests (complete withdrawals, privacy requests, and name changes to be completed by Transcript-records Assistant). 
  • Processes graduation applications in SHADEGR - retrieves folders and prepares envelopes for mailing, reviews applications for accuracy, and prints CAPPS as needed. 
  • Prepares Distant Learning Graduation paperwork for distribution to advisors.
  • Serves as backup for transfer credit articulation data entry of feeder schools.
  • Enters Last Date of Attendance information and mails letter notifications to students.
  • Sorts and dispenses incoming mail.
  • Responsible for ordering and maintaining the supply of forms for the office. 
  • Serves as backup for other positions in the office as needed.
  • Supervises student workers who perform daily tasks for the office.  Hires, trains, manages the work schedule and submits timesheets.

SUPERVISORY RESPONSIBILITIES.  Supervises two-three student workers.

QUALIFICATIONS.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE.  High school diploma or general education degree (GED) required.  Previous office experience required with advanced knowledge of Microsoft Office:  Word, Excel, and Access.  Must be proficient with current technology such as email, computers, WWW.

LANGUAGE SKILLS.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of students or staff.  Ability to respond to common inquiries or complaints from perspective students, students, faculty, staff and members of the public.

MATHEMATICAL SKILLS.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute Grade Point Average (GPA).

REASONING ABILITY.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS.  None required.

OTHER SKILLS AND ABILITIES.  Proficient in using computers including MicroSoft Office Suite, and Access databases.  Knowledge of or ability to quickly master student information systems.

PHYSICAL DEMANDS.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel (including the use of a computer keyboard); reach with hands and arms; and talk or hear including the use of a telephone.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate

Administrative Assistant-Athletics

SUMMARY

Maintains official department records and relieves department head, faculty and/or staff members of clerical and administrative work by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Manages Athletics Director’s calendar and independently schedules appointments.
  • Screens incoming calls and correspondence and responds independently when possible.
  • Serves as receptionist for department and Athletic Director (by telephone and in person).
  • Assists the Athletic Administration in special events, fundraisers, staff workshops, retreats, and banquets.
  • Prepares confidential correspondence, reports and other complex documents including entities from the MIAA, NCAA, Institutional, State and Federal organizations.
  • Composes and prepares agendas and minutes of departmental meetings as directed by Athletics  Director.
  • Works as the athletic department’s representative for Human Resources by processing the PAR form, job descriptions, and job advertisements.
  • Maintains the records and budgets for various department internships.
  • Supervises the photocopying of correspondence or other printed materials.
  • Creates, reports, and maintains database for Game Guarantees and Trade Agreements.
  • Books airline tickets and arrange complex and detailed travel plans and itineraries for administrative and recruiting travel, and compiles documents for travel-related meetings for all departmental staff.
  • Coordinate and order departmental awards such as Hall of Fame, Senior Awards, Special Recognitions, SA Awards, Lionbacker Awards, etc.
  • Responsible for booking local hotel accommodations using the trade agreements for recruiting and other departmental accommodations.
  • Orders and maintains office supplies
  • Provides senior administrative staff with secretarial support and assists with special projects as assigned.
  • Manages the appropriate communication with all departmental staff including meetings, special events, required training and other such activities.

SUPERVISORY RESPONSIBILITIES.  This position is responsible for recruiting, training and supervising of student workers. 

QUALIFICATIONS.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE.  High School diploma or GED required.  One year certificate in secretarial/office management from accredited college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.  Requires interest in athletic programs and athletes.  Bookkeeping skills and experience preferred. 

LANGUAGE SKILLS.  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to students, faculty, staff and members of the public.

MATHEMATICAL SKILLS.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY.  Ability to define problems, collect date, establish facts and draw valid conclusions.  Ability to presents facts to faculty for departmental response.  Ability to deal with a variety of information presented in oral or written formats.  Ability to deal with non-verbal behavior inassisting with problem resolution.

CERTIFICATES, LICENSES, REGISTRATIONS.  None required.

OTHER SKILLS AND ABILITIES.  Ability to effectively communicate orally (in person and by telephone) and in writing; ability to effectively operate a computer (prefer Microsoft Word, Excel skills); ability to use (or quickly learn) the Purchase Order, Student Data and other software systems; ability to multi-task, yet maintain close attention to detail and timeliness of work production; ability to maintain highest level of confidentiality; and ability to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, and members of the public), including disgruntled individuals.

PHYSICAL DEMANDS.   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel or use a computer keyboard; and talk or hear including the use of a telephone.  The employee frequently is required to stand; walk; reach with hands and arms; and stoop, or kneel.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually moderate with frequent occasions of multiple conversations in process.

 

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