Information Technology

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Hours of Operation

  • Days:
    Monday - Friday
  • Time:
    8 a.m. - 5 p.m.

Meridian Digital Phone System Guide

A Meridian digital telephone is easily identified by the words “Meridian” on the set. If you have a screen on your phone which displays the names and phone numbers of MSSU people when they call you or you have multiple lines on the same phone, you have a Meridian digital phone. If your phone has buttons other than number keys, it is a digital phone. Pictures of the digital phones used at MSSU are shown below.

M2008 Meridian Business Set with Display

M2008 Meridian Business Set with Display

M2616 Meridian Business Set with Display

M2616 Meridian Business Set with Display

M2008 Meridian Business Set without Display

M2008 Meridian Business Set without Display

If you have a Meridian digital telephone on your desk, the following features are available to you:

  • Answer an Incoming Call: If the incoming call is on the first key, just lift the handset. If the incoming call is on any other key, lift the handset and press the button next to the flashing black triangle.
  • Place an Internal Call: Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), then dial the last four digits of the desired telephone number. Example: to call 625-9801, press the key of an available line, lift the handset, dial 9801.
  • Place a Local or Toll Free (800) Call : Press the key of an available line, lift the handset, (or if the line on key 1 is available, just lift the handset), then dial 8 plus the desired telephone number.
  • Place a Long Distance Business Call: Lift the handset, dial 16 followed by your six digit authorization code, then continue by dialing 8 +1 plus the desired telephone number.
  • Place a Long Distance Personal Call: Instructions can be found here.
  • Auto Dial: To store a number - Leave the handset on hook, press the “Auto Dial” key (the black triangle will start flashing) dial the number to be stored as you would dial it (ex. 8 + 781-XXXX) press the “Auto Dial” key again (the black triangle will disappear).
    To use: Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), press the “Auto Dial” key (the number previously stored on that Auto Dial key will be automatically dialed).
  • Call Forward: To activate - Press the “Forward” key (the black triangle will start flashing), enter the four digit MSSU telephone number that you want your calls to forward to, then press the forward key again (the black triangle will be solid indicating that Call Forwarding is active).
    To cancel - Press the “Forward” key (the black triangle will disappear indicating that Call Forwarding is inactive).
  • Call Hold: To activate - While on an active call press the “Hold” key located above the dial pad (the black triangle of that line key will start flashing indicating that the line is on hold).
    To retrieve - Lift handset, press the line key next to the flashing black triangle.
  • Call Pickup: Press the key of an available line, lift the handset, press the “Call Pickup” key (if equipped), or dial 13.
  • Call Transfer: While on an active call, press the “Transfer” key, dial the MSSU telephone number that you wish to transfer the call to, press the “Transfer” key again, hang-up the handset.
  • Conference Call: While on an active call, press the “Conference” key (this will place the first call on hold and give you dial tone), dial the telephone number that you wish to add to the call, press the “Conference” key again, there should now be three parties on the call. When finished with the call, hang up the handset.
  • Last Number Re-Dial: To redial the last number dialed, simply pick up the handset and press your primary extension key (the bottom right key) twice.
  • Voice Mail Notification: The red triangle in the upper right hand corner of your telephone set will be lit. Important note: If you have two different phone numbers associated with your phone, the red triangle indicates messages for the primary line only.
  • Retrieve Voice Messages: Lift the handset, if the line on key 1 is not available, press the line key of an available line, press the “Message” key, or dial 5000, then login to your voicemail box.

Need more help?

Contact the IT Help Desk: 659-4444 or helpdesk@mssu.edu

Credit: Thanks to Boston College ITS Training & Communications Department for letting us adapt this guide for our own needs.

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