Fall Hours: CST
M-Fri 8:00 am - 5:00 pm
Webster Hall Room 109
Telephone (417) 625-9577
Telephone (877) 837-8527 Ext.2
Webster Hall Room 117
In compliance with the USDOE State Authorization Regulations in Section 600.9 of the Oct. 29, 2010, final program integrity rule, Missouri Southern State University has/is made/making a "good faith effort" in pursuing state authorization from all 54 states and territories within the U.S. Additional information will be posted to this web site as more information becomes available.
Student Complaint Procedure
In order for institutions of higher education to participate in the federal student aid programs authorized by Title IV of the Higher Education Act of 1965, an institution must be legally authorized to provide post-secondary educational programs within the state in which it is located. By rule promulgated by the U.S. Department of Education, part of this “state authorization” requirement is that the state must have “a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws ….” 34 C.F.R. § 600.9(a)(1). For its part, the institution must “provide students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle the student’s complaint.” Id. at § 668.43(b).
Missouri Southern State University promotes an open environment, rich in values and designed to protect the integrity of teaching and learning. In that spirit, the university believes many complaints can be resolved through open and honest dialog between the persons involved. In cases where that may not be possible, the MSSU Student Complaint Procedure can assist in facilitating a resolution. Other than FERPA, ADA, or Harassment, a complaint that challenges the decisions of university personnel will be considered under this procedure. Information can be obtained through the MSSU Office of Regulatory Compliance. 417-625-3512 or 877-837-8527
In the event that a complaint cannot be resolved at the University level the following information is available.
State of Missouri Department of Higher Education
The Higher Learning Commission
230 South LaSalle Street, Suite 7-500, Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456 . Fax: 312.263.7462 . firstname.lastname@example.org
These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.
Please click on your state to be connected to the contact information provided by your state.
State Authorization Ruling
66832 Federal Register
Vol. 75, No. 209 / Friday, October 29, 2010 /
Rules and Regulations